“It almost seemed seamless from the time things shut down within what seemed like a matter of days ECRM had a solution and it was not only a great solution, but they held your hand and cradled you through the whole process.”
“The contact from the buyers was almost instant. I had three buyers out of that first meeting that I did for pet contact me within 20 minutes of ending the session. Out of the three that contacted me, one of them had an emergency and wanted us to get back in touch with them within a couple of weeks. One of them wanted samples sent out right away. The way that ECRM walked us through it was, I mean, it was amazing. I was totally impressed.”
“The other thing I found too is that some of the buyers that I already work with were attending those sessions, which I thought was nice because let's say maybe they're ordering my clip strips, but they haven't had time or they haven't seen our displays. They're there gaining more knowledge about our product as well. And it's always nice to be able to connect with your current buyers. We look forward to that when we do the sessions.”
“They're [ECRM] not just walking you through it. They are on a virtual presentation with you so that you totally grasp it and they can see you. And if something's not working, they're telling you where to go. So the tech support is so one-on-one, there's no way that you cannot get it right.”
“The staff is phenomenal. They're not working with us any different than they would if we were getting ready to go to an actual session.”
“I'm a big fan of being able to understand more about brands, and having this digital resource where I can sit in my office or at home and be able to get firsthand information straight from the brands and vendors themselves was extremely helpful and enticing.”
“Finding out more of the various options available in the CBD beverage category was extremely helpful. Plus, seeing what retail environments each brand is suited for created a much more fruitful experience than just going to a website. We sat down with founders and got the details straight from their mouth. It was extremely insightful.”
“RangeMe makes it easily accessible to follow up with suppliers after meetings. I have received a lot of communication and have requested samples through the platform so I can evaluate the opportunity.”
“Of the 32 meetings we had 17 buyers that green lighted us to follow up within one or two weeks and now 6 of those have followed up with additional communication.”
“We have a major retailer right now that we are in the process of getting an order from because he saw me for 10 minutes...”
“Under the umbrella of COVID-19, suppliers have to do this because they can get in front of the buyers.”
“As I've talked to buyers during the virtual session, I could sense from the conversations that they feel the virtual platform is very convenient and it's very effective. So, I think we're going to see a paradigm shift to more of these. Face-to-face is never going to go away, but I think virtual is here to stay, and kudos to you folks, because you're already ahead of the curve. ”
“I was a little skeptical going in. That being said, my Client Success Manager reached out and we talked through it and I was so impressed with your team. I found the experience to be very personal, collaborative and a real partnership.
“We had 35 meetings and I’ve got 33 follow-up timeline requests, and two have already happened since then.”
They took me through the platform, explained how you build everything up for the retailers and buyers to see who you are, walked me through all the various different steps and different check-ins. We did a couple of practice sessions in advance, so I knew how the system worked, was comfortable using it. I had the information on the buyers’ needs and objectives, I knew their focus, I had their company overview, all neatly laid out on a schedule. It was a turnkey experience that was very well set up.”
“The actual session spanned four half days, so it allowed you time at the beginning and at the end of the day to do your regular work. Talk about stress free, I thought this was just amazing. Even when there was one meeting where the buyer’s camera didn't click on, someone from ECRM jumped right in and solved it right away. ”
“If I'm a supplier and I'm on the fence about ECRM, here’s the advice that I'd give: If you want to get things done quickly. If you want to really meet key decision makers across a broad spectrum. If you want to generate quality leads, but more importantly, you want to grow your business and grow your brand. You need to reach out to the ECRM team. Based on my experience, you will not be disappointed.”
“I was a little skeptical at first that the platform would be easy to use but in hindsight I should have been a little more optimistic. In this new normal everyone has been forced to adjust and video conferencing is the way of life. It felt very natural and the retailers and ourselves took to the platform quite easily. The interface was seamless which is key in this whole thing.”
“ECRM is known for technology and if anyone can pull this off it will be ECRM. It was seamless. The benefits of having the notes feature so I could type instead of write was great and the transition from one meeting to another actually went quite well.”
“It was my first time experiencing an ECRM virtual session. I was impressed with the technical support throughout the whole process, and the comfort of fitting it in to my work schedule.”
“We found some new innovative items that we were the first-to-market with in Ireland, that keep us on the forefront of our shoppers minds as far as leading the trends. This has happened at every session in which we participated.”
“With the virtual session, all the products were laid out on the platform and I found real benefit in downloading the information as well as looking at presentations and insights about each company. This sparked a lot of questions that I needed to ask each supplier to figure out where the product fit with us.”
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